Tier 1 North American Operator Enhances Readiness for LTE and IMS

November 15, 2016

To ensure a smooth migration from TDM to all-IP networks, this North American converged operator wanted a plan that would create readiness across its different organizations and stay within the schedule and budget — all while maintaining high quality. One of the major goals was to ensure alignment on the plan across the customer’s entire organization.

The Bell Labs Consulting Approach

Bell Labs Consulting provided crucial insights for the TDM to all-IP transition, starting with an assessment of how the deployment of IP Multimedia Subsystem (IMS) and LTE technologies would impact the company’s operations and support systems. The initial analysis included:

  • Examining the roles and work groups of the entire engineering, planning, and operations staff
  • Establishing KPIs, metrics, and dashboards for operating efficiency and quality of service
  • Assessing impact on processes across the network operations center, Tier 2 and 3, and engineering
  • Assessing impacts on service assurance configuration management tools

Bell Labs Consulting identified risks and issues and provided prioritized recommendations to jump start the organizational and systems readiness. This resulted in transformation within the planned time and budget. 

Client Benefits

The operator implemented this clear blueprint for migration, including key changes in organizational roles — and the formation of a dedicated team to focus on managing the transition. The company achieved a successful launch of their LTE and IMS services, on time and with the high quality they set as their standard.