March 13, 2017

Analysis and Diagnosis of SLA Violations in a Production SaaS Cloud

  • Ganesan R.
  • Iyer R.
  • Kalbarczyk Z.
  • Martino C.
  • Sarkar S.

A software-as-a-service (SaaS) needs to provide its intended service as per its stated service-level agreements (SLAs). While SLA violations in a SaaS platform have been reported, not much work has been done to empirically characterize failures of SaaS. In this paper, we study SLA violations of a production SaaS platform, diagnose the causes, unearth several critical failure modes, and then, suggest various solution approaches to increase the availability of the platform as perceived by the end user. Our approach combines field failure data analysis (FFDA) and fault injection. Our study is based on 283 days of operational logs of the platform. During this time, the platform received business workload from 42 customers spread over 22 countries. We have first developed a set of home-grown FFDA tools to analyze the log, and second implemented a fault injector to automatically inject several runtime errors in the application code written in .NET/C#, and then, collate the injection results. We summarize our finding as: first, system failures have caused 93% of all SLA violations; second, our fault injector has been able to recreate a few cases of bursts of SLA violations that could not be diagnosed from the logs; and third, the fault injection mechanism could recreate several error propagation paths leading to data corruptions that the failure data analysis could not reveal. Finally, the paper presents some system-level implication of this study and how the joint use of fault injection and log analysis may help in improving the reliability of the measured platform.

View Original Article

Recent Publications

August 09, 2017

A Cloud Native Approach to 5G Network Slicing

  • Francini A.
  • Miller R.
  • Sharma S.

5G networks will have to support a set of very diverse and often extreme requirements. Network slicing offers an effective way to unlock the full potential of 5G networks and meet those requirements on a shared network infrastructure. This paper presents a cloud native approach to network slicing. The cloud ...

August 01, 2017

Modeling and simulation of RSOA with a dual-electrode configuration

  • De Valicourt G.
  • Liu Z.
  • Violas M.
  • Wang H.
  • Wu Q.

Based on the physical model of a bulk reflective semiconductor optical amplifier (RSOA) used as a modulator in radio over fiber (RoF) links, the distributions of carrier density, signal photon density, and amplified spontaneous emission photon density are demonstrated. One of limits in the use of RSOA is the lower ...

July 12, 2017

PrivApprox: Privacy-Preserving Stream Analytics

  • Chen R.
  • Christof Fetzer
  • Le D.
  • Martin Beck
  • Pramod Bhatotia
  • Thorsten Strufe

How to preserve users' privacy while supporting high-utility analytics for low-latency stream processing? To answer this question: we describe the design, implementation and evaluation of PRIVAPPROX, a data analytics system for privacy-preserving stream processing. PRIVAPPROX provides three properties: (i) Privacy: zero-knowledge privacy (ezk) guarantees for users, a privacy bound tighter ...