BEST PRACTICES FOR ACHIEVING SERVICE ASSURANCE EXCELLENCE CLIMBING THE OPERATIONALMATURITY LADDER
- Leadley J.
- Oliver Mosquera C.
This paper covers the most effective way to turn your network-focused assurance operations into a successful service assurance operation. To achieve this operational transformation, Communication Service Providers need to climb the operations maturity ladder. By moving from a technology or network focus to a service-oriented delivery model, they can gain operational efficiencies while improving the customer experience. Both result in improvements to their competitive position, return on investment and revenue.