OPTIMIZING ENTERPRISE FULFILLMENT THROUGH OPERATIONS BEST PRACTICES CLIMBING THE OPERATIONS MATURITY LADDER
- Leadley J.
- Oliver Mosquera C.
The transformation of enterprise fulfilment operations is becoming a necessity for forward-looking CSPs. In this white paper, we share best practices and show how enterprise fulfilment poses a significant opportunity to radically reduce cost and improve the customer experience. In fact, experience shows that these transformation programs can deliver on their promise of cost savings, faster time-to-market, more accurate provisioning, better customer care outcomes and self-service enablement.