1987 – 1991 Case Western Reserve University Cleveland, Ohio
Master of Science in Computer Science
1979 – 1983 Ohio University Athens, Ohio
Bachelor of Science in Computer Science
“Mitigating High Latency Outliers for Cloud-Based Telecommunication Services”, Bell Laboratories Technical Journal, 2011 with
Fangzhe Chang, Peter S. Fales, Moritz Steiner, Ramesh Viswanathan,
Thomas J. Williams, Thomas L. Wood
5,483,590 “Processing of Operational Data in a Telecommunications System”- Jan 9, 1996 (Co-inventor).