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How we help CSP customers

The advent of the human–technological revolution is redefining the laws of business survival. The digitization and connection of everything and everyone, enabled by 5G and next generation technologies, will inevitably reshape your competitive landscape.

To survive and thrive in such an evolving, dynamic market, you need a fundamental shift in your underlying network and operations infrastructure as well as your business models. Let our technology and business experts create a tailored strategy that will help your business capture the enormous opportunities that lie ahead.

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Real customer impact

Making 5G pay for a Tier 1 operator in North America


To succeed in the 5G era, CSPs must move from their traditional consumer and connectivity-centric focus to a digital value focus that targets both consumers and enterprises. This means transforming their network and operations infrastructure and embracing new business models.

Our customer needed to determine:

  • Which differentiated 5G services would excite its existing customers and help attract new customers
  • How to form the right partnerships and implement a coherent action plan to align internal stakeholders and partners
  • The business potential of the identified 5G services
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Methodology and approach:

  • 5G B2C market study: We conducted a primary market study in South Korea, Japan China and UK.
  • 360-degree analysis: We took a deep dive into all related aspects –from market and ecosystem readiness to use cases, network architecture, business models and organizational structure – to gain a comprehensive understanding of success factors.
  • Local adaptation: We applied these rich findings to the customer’s home market to customize the best fit.

Value delivered & Insights:

We helped our customer maximize value capture through service differentiation. We identified the top 15 priority services for the customer to target out of more than 100 options.

We also provided a practical implementation roadmap – including network requirements, organizational transformation, partnerships creation and ecosystem setup – and a clear go-to-market strategy.

Other learnings:

  • 5G serves as a trigger to shift focus from network and access to digital value. CSPs need to adapt their networks, operations and business models to make this shift.
  • Future consumers will demand contextualized services with real-time data feed and security.
  • Stronger partnerships with ecosystems players will set CSPs apart from the competition.

See also: Who will capture the value in the 5G Future X era

Contact us to learn more about this case or find out how we can help you make 5G pay.

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How can we help you?

We complement Communications service providers' value to create a real impact.
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